Privacy policy
At Organic Greener, we are committed to providing high-quality organic products and services. Your satisfaction is our priority. Please read our refund policy carefully to understand how we handle returns, refunds, and exchanges.
1. Eligibility for Refunds
- Refunds are available for products that are damaged, defective, or incorrectly delivered.
- Refund requests must be made within 7 days of receiving the product.
- Products must be unused, unopened, and in their original packaging (where applicable) unless damaged during delivery.
- Refund available upon proper reasoning if customer is not satisfied with the quality of product.
2. Refund Request Process
- To request a refund, contact us at: Phone: 0300-8292344
- Provide your order number, product details, and reason for the refund.
- Our team will review your request and respond within 3 business days.
3. Refund Methods
- Approved refunds will be processed using the original payment method.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
4. Shipping Charges
- Shipping charges are non-refundable, except in cases of delivery errors or damaged products.
- For returns due to defective or damaged products, Organic Greener will cover the return shipping cost.
5. Exchanges
- Exchanges for damaged or incorrect products are available within 7 days of delivery.
- Customers are responsible for contacting us promptly to arrange the exchange.
For questions about our refund policy or assistance with your order,
Contact Us At:
Website: www.organicgreener.com
Phone: 0300-8292344